What do Augmented Reality (AR), Artificial Intelligence (AI), Big Data, the cloud, IoT, and wearable devices have to do with on-site inspections? Absolutely everything.
Leveraging this type of technology could help you maintain business continuity despite the many disruptions that companies often encounter. In an era of digital connectivity and innovative services, technology is changing the landscape of on-site inspections and presenting customer-centric solutions that can drive digitally-enabled organizations to greater efficiency and profitability.
What is a Remote Video Inspection and why is it becoming popular?
Remote Video Inspection (RVI) uses video technology to inspect a building, a building component, or an equipment that needs to be installed or is malfunctioning. It can be used to finish the permit process or remotely troubleshoot issues that require an expert to fix.
Why is RVI becoming so popular? Covid-19 has been the big game changer. With shelter-in-place orders in various countries the demand for on-site Remote Video Inspection has dramatically risen. Thanks to Covid-19, RVI is now slated to be the next big thing enabling quick customer service solutions along with life safety inspections.
What are the benefits? Video technology provides inspectors and troubleshooter eyes on the problem without having to leave their office or home. RVI offers a customer-centric solution that leads to less equipment downtime and creates savings on the commute, car wear and tear, and time to perform the inspection. These benefits can make RVI an attractive option for inspections and field service businesses.
When can RVI be used?
RVI may be used to evaluate commercial and residential buildings for electrical, mechanical, and plumbing inspections, as well as perform vendor and other industrial inspections. Because it is known to save time and money, RVI is being popularly used by many county and city building departments within set guidelines as an alternative to on-site inspections. The application, review, and approval of permits can be conducted electronically. Many counties and cities are now allowing the use of RVIs to complete the process of obtaining permits for residential construction, electrical reconnects, heating and air changeouts, reroof inspections, rooftop solar, new spa connections, and more.
In addition to obtaining permits, RVI can be used by any business that has a field service. It is widely used in manufacturing and industries like aerospace, agriculture, construction, transportation, maritime, and telehealth.
What technology is needed for an RVI?
Customers, contractors, inspectors, experts on call need to have a smartphone, tablet or a laptop equipped with a camera and an Internet connection. App download is not necessary. Inspectors simply share a link.
How to conduct an on-site remote video inspection?
It must be noted that there is no difference between conducting an on-site inspection and a remote inspection except for the fact that the latter is done via an Internet connection using video technology and the former is done in-person. The remote video inspection process mirrors the physical inspection in its scheduling, coordinating, documenting, and processing.
However, RVIs may need to be rescheduled if the lighting, Internet connection, or other conditions are not conducive to a reliable inspection.
Steps involved in a Remote Video Inspection
A date and time are scheduled for an inspection. Who should be present? The customer, the person who has done the work to be inspected such as a contractor, and the inspector. If needed, an expert can be added to the video call to offer expertise.
You may need to keep approved plans and any associated documents handy during the inspection to verify dimension, spacing, number of items, along with a tape measure, flashlight, step ladder, etc.
At the appointed time, invite the customer to a Blitzz video call via SMS, WhatsApp, or email. All the customer has to do to connect to the video call is to click on the link that has been sent. Be sure that devices you are using to connect are fully charged. Turn off notifications as these may interrupt or freeze the video inspection and delay it. Use earbuds with microphones for clearer communication. Make sure any noisy equipment/appliance has been turned off.
It is important that the camera be operated at the direction of the inspector so that the inspection can be carried out to the satisfaction of the inspector. The inspection process may involve verification of dimensions and this can be done by the customer or someone else on-site with a tape measure.
Advantage of Blitzz: The inspector has access to the full range of Blitzz features and can operate the camera zoom, move the camera to a different location, etc. Both parties can collaborate, dialogue and document each stage of the inspection. Features allow members to annotate, lift text such as serial numbers, capture visuals, record the video for documentation or training without compromising on data security.
Tip: Maintain an open dialogue during the video inspection and clear any doubts.
If the inspector is satisfied that all compliance standards have been met, the last step is the sign-off process. This may be done electronically or by other means as per local department guidelines. Generally, approvals are given the same day.
The future of any field business lies in harnessing technology to improve customer satisfaction, increase productivity, and efficiency. Contact us today for a free demo and let’s discuss how Blitzz can work for your business.