<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=3096666&amp;fmt=gif">

Features

Support customers better using Remote Visual Inspection Support Features

From Image Recognition to Integrations through to management and security, get the most out of your RVI software solution with these invaluable tools.

001
SMS, WhatsApp or Email

Choose how you invite your guest users. All of this can be configured based on your workspace domain.

002
No App Download

Blitzz Supports all major mobile browsers so your guest users don't have to install an app.

003
1:1 or Group Calls

Add your team or supervisor to the call to assist or join a Silent Observer on mute.

004
Optical Character Recognition

Extract Text and Numbers from images. Eg. VIN number, Barcode, Model Number, etc.

005
Silent Observer

Allow a Trainee or Supervisor to join the same call as a silent observer during remote video sharing.

006
Bandwidth Optimized Video

Blitzz will automatically adjust your bandwidth utilization based on your internet connection strength.

007
Live Pointer

Use a Live pointer on a live video stream to navigate the end-user.

008
Markup and Live editing

Draw and markup on an image using pointers, arrow, and text. Save the image for future reference.

009
Web and Mobile Screen Share

Remote assistance software allows you to share screen from mobile and web devices. Markup and annotate on shared view.

010
Remote Flash Light

Agents can remotely turn ON and OFF mobile users flash-light

011
Remote Zoom

Remotely zoom with remote visual support features that enable you to view finite details.

012
Capture and Save Image

Capture and save images from live stream or screen share. Documentation is easy with our remote video support features.

Easy Integrations Enhance Remote Visual Support

013
CRM Integrations

Personalize the customer experience and drive agent productivity by integrating prebuilt and open API connections.

014
RestFUL APIs

Get the flexibility to integrate with any system to support any workflow with our powerful APIs.

015
Click-to-call

Experience one-click calling from within your CRM interface. Avoid the need to copy-paste phone numbers or email addresses.

016
Custom Data Storage Endpoints

Store your data on Secured Blitzz servers, or use your own data providers like AWS, Azure, or On-Premise.

Administration and Management of Remote Visual Inspection Software

017
Surveys

Get access to Net Promoter® Score (NPS) surveys, Customer Effort Scores, general satisfaction ratings, and more.

018
Video Call Recording

Record all calls to gain insight into agent performance and the customer experience, improve agent coaching.

019
Supervisor Tools

Call recordings, monitor, reporting and dashboards, all help lead the way to full workforce optimization.

bulb
Reporting & Analytics

Get the information you need on agent performance and the customer experience with the most important and targeted predefined reports.

Devices Supported

021
PC and Mac

Browser on PC and Mac. No App download required.

022
Android Phones

Browser and Optional App download available for Android Devices to join or start a video call.

023
iPhone and iPads

Browser and Optional App download available for iOS Devices to join or start a video call.

024
Smart Glass

Connect a video session using smart glass of your choice (Realwear, Vuzix, Epson, ODG)