According to a PwC study, 32 percent of American consumers will leave a brand they love after just one bad support or service experience.
From the same PwC study, nearly 80 percent of Americans identified speed and convenience as two of the most important aspects of a great customer experience.
Too often, support agents,
inspectors, and claims specialists can’t see what they are trying to fix or inspect, triggering an expensive in-person visit. Remote visual support allows you to see the issue or item being inspected and provide live visual assistance.
You have to include the travel time to
and from each appointment, as well as fuel and vehicle maintenance costs. To be profitable, you need to reduce truck rolls and in-person inspections and audits.
If you don't have a tech team, you probably ask the customer to return the product to address the issue.
But what if there is no issue? Now you have to bear the cost of shipping and then resell the product at a lower price.
Trying to schedule a window of time three days from now to inspect an air conditioning unit won’t fly.
People expect (and will reward) companies that offer instant support, service, and problem-solving.
A customer calls with a problem, but instead of initiating an in-person visit or a product return, you send a text, identify the problem over video, and solve the issue in 15 minutes or less.
Not only did you prevent more manual work that eats into profitability, but your customer is satisfied because their issue was solved immediately without needing to download an app.
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You have a full day of inspections ahead, but instead of traveling around all day, you simply send a text to conduct your inspections from your office.
Or maybe your an insurance agent who needs to conduct a claim inspection remotely to facilitate FNOL.
Or a warranty company that needs to be able to inspect products remotely.
Either way, remote visual support helps you conduct your work quickly and accurately.
Most AR/AI-powered visual support solutions available fall short in four key areas vital to an ideal end-to-end experience for customers and your team.
For your agents or inspectors, it’s as easy as sending an email or text to your customers to initiate a session. And customers simply have to open a text and click a link to start the remote video session.
The simplicity of remote visual support has been proven by our clients as well.
One client surveyed both their field technicians and their customers who use Blitzz remote visual support.
Technician feedback
Customer feedback
From SalesForce and Zendesk to ServiceNow, Zinier, and more, integrate Blitzz remote visual support into the tools your team already uses.
Remote visual support isn't just a video tool.
Annotation & telestration tools, pointers, measurement tools, and image recognition capabilities make a remote session far more valuable than a Zoom call.
AI capabilities mean the data Blitzz generates can be used for smart decisions either manually or using an
AI engine.
We made it as easy as possible for both your agents or inspectors and your customers to use our remote visual support.
An employee starts a remote video call by entering the customer’s phone number to send a text message containing a link. The customer simply opens the text message and clicks the link to initiate the session.
Remote visual support is typically deployed in two types of business use cases:
These are just the types of businesses and use cases we’ve seen so far.
If you think remote visual support could be beneficial for your team, set up a free account.
We’ll talk through your vision and use, then tailor a solution for you to try risk-free for 30 days.
The total cost depends on the number of users and your specific use case.
For inspections and audits, Blitzz Inspect™ starts at $450/year and scales as you grow. See all product features and plan options.
For customer support teams, Blitzz Concierge™ starts at $420.00/year based on a minimum of 5 licenses and scales as you grow. Explore the different features and plan options here.
Not at all.
Whether you are using Blitzz Inspect or Blitzz Concierge, you and your team can be up and running in hours, not days or weeks. The backend settings can be configured to plug into your existing workflow, and the user interface was designed from the ground up to be incredibly intuitive and user friendly.
When onboarding team members (everyday users), we typically recommend a quick overview, and we have plenty of supporting materials available throughout our knowledge base.
Of course, we’re also just a support ticket away if you can’t immediately find an answer to your question.
Scaling remote visual support with Blitzz is incredibly easy.
While savings emerge immediately regardless of the size of your team, they multiply as you add more users across your organization.
In fact, we often begin partnering with our customers in one particular department or for one use case, and as the savings roll in, we collaborate with them to explore new applications.
Native integrations are available for Salesforce, ZenDesk, and ServiceNow.
Blitzz also has a powerful library of REST APIs and a development team dedicated to creating custom integrations with homegrown and customized platforms for ticketing, project management, and customer relationship management.
We have also helped customers embed Blitzz within their own applications to enhance their workflow with remote visual support.
Indeed. Several customers and partners have whitelabled Blitzz. This requires an enterprise account and it can be done in a matter of minutes.
We made it as easy as possible for both your agents or inspectors and your customers to use our remote visual support.
An employee starts a remote video call by entering the customer’s phone number to send a text message containing a link. The customer simply opens the text message and clicks the link to initiate the session.
Remote visual support is typically deployed in two types of business use cases:
These are just the types of businesses and use cases we’ve seen so far.
If you think remote visual support could be beneficial for your team, set up a free account.
We’ll talk through your vision and use, then tailor a solution for you to try risk-free for 30 days.
The total cost depends on the number of users and your specific use case.
For inspections and audits, Blitzz Inspect™ starts at $450/year and scales as you grow. See all product features and plan options.
For customer support teams, Blitzz Concierge™ starts at $420.00/year based on a minimum of 5 licenses and scales as you grow. Explore the different features and plan options here.
Not at all.
Whether you are using Blitzz Inspect or Blitzz Concierge, you and your team can be up and running in hours, not days or weeks. The backend settings can be configured to plug into your existing workflow, and the user interface was designed from the ground up to be incredibly intuitive and user friendly.
When onboarding team members (everyday users), we typically recommend a quick overview, and we have plenty of supporting materials available throughout our knowledge base.
Of course, we’re also just a support ticket away if you can’t immediately find an answer to your question.
Scaling remote visual support with Blitzz is incredibly easy.
While savings emerge immediately regardless of the size of your team, they multiply as you add more users across your organization.
In fact, we often begin partnering with our customers in one particular department or for one use case, and as the savings roll in, we collaborate with them to explore new applications.
Native integrations are available for Salesforce, ZenDesk, and ServiceNow.
Blitzz also has a powerful library of REST APIs and a development team dedicated to creating custom integrations with homegrown and customized platforms for ticketing, project management, and customer relationship management.
We have also helped customers embed Blitzz within their own applications to enhance their workflow with remote visual support.
Indeed. Several customers and partners have whitelabled Blitzz. This requires an enterprise account and it can be done in a matter of minutes.
