Use Cases

Blitzz Concierge

 

Trusted by people at companies like:

Safelite Remote Video Assistance Blitzz
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Belron
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Use Cases For Support Teams

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Call Centers
We helped a major telecom provider reduce truck rolls by 60% & improve customer satisfaction.


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Equipment Troubleshooting
Our client solved customer problems remotely & drastically reduced product returns.


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Remote Expert to Field Tech
Our client gave field techs real-time guidance from off-site experts with remote support.


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Video-Powered Sales Calls
Remote sales teams can identify customers’ current equipment & suggest upgrade


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Automotive Troubleshooting
We helped a large auto manufacturer provide roadside assistance to stranded customers.


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Manufacturing
Reduce machine downtime & increase efficiency with real-time remote assistance.


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Cut Down Trip Time & Get More Done

If you're worried about giving up in-person visits because customers are used to how it's been done in the past, we encourage you to test drive Blitzz before you decide it won't work for you.

We Are Trusted By

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This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.

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Rick N.

Co-Founder - EVP Ops

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I think it has been great! Again, Simple to use for both users. Very Simple! Other programs have too many options and confuse the users.

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Taye N.

Building inspection Supervisor,
Government Administration

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I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

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Anjel V.

IT Specialist, Oil & Energy

Frequently Asked Questions

Here are some frequently asked questions and answers about Blitzz services.

What is a “licensed user” (agent/host) and what is a “participant”?

A licensed user can create video sessions. A participant is an invitee in a video session created by someone with a license. Participants can join video sessions for free without an account from their phone, tablet or computer browser – no app download required.

Can I rebrand the app theme?

Yes! You can adjust colors and themes to match whatever your brand requires.

Can I use my own Domain?

Yes, you’ll be able to use your own domain (e.g. video. [name].com).
Custom domains are available on our Enterprise Plan.



How many participants can I have on a Video Session?

It depends on the plan: 3 on the Professional Plan & 10 on the Enterprise Plan. If you have call recording enabled, it’s limited to 4 participants. If you need to add more participants, please contact our sales team for a customized configuration.

When do the sessions expire?

All sessions automatically expire after 30 minutes of inactivity. If you would like to schedule a call in advance for a specific period of time, you can use the call scheduling feature available on our Enterprise Plan.

Do you offer support?

Yes, we are obsessed with providing you with a great user experience with both the platform and customer service after your purchase. You will find active support in the platform via Email and our Knowledge Base. Our support will be around the clock to make sure we respond to you as quickly as humanly possible.

If you require Customer Support SLAs, please contact our Sales Team.

Can I upgrade/downgrade at any time?

Yes! Upgrades will happen immediately, while downgrades will occur automatically at the end of the current billing cycle.

How does the subscription service work? Can I cancel my subscription?

Yes, Blitzz is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.

We also offer a 14-day free trial. You’re in good hands.🙂

How does Blitzz keep the product secure?

Blitzz takes care to ensure your data is secure at all times. Learn more about our privacy and security features here.

What are the usage limits and pricing associated with overage for both recorded and non-recorded calls?

Blitzz Concierge is broken down into editions, which bundle some of our most popular features together into easy-to-consume packages. This helps each organization identify the appropriate level of capabilities, and cost, for its needs. Today we offer you the ​Professional and the Enterprise Editions. The edition you choose determines which features will be included in your Blitzz Domain. A Blitzz Domain represents a customer’s specific Blitzz URL and all of its corresponding data. Each Domain can be customized separately. There can only be one edition in any one Domain at any moment in time.

 

The features in each edition are summarized in the above table. 

A Host/Agent is an authorized registered user with a login account. Administrators, supervisors, data analysts are registered hosts who need to login to Blitzz to access the Blitzz platform. A ​Guest​ is anyone who is not a registered paid user on Blitzz Concierge. A Guest can only receive and not originate a Blitzz call.

Learn More About the Benefits of Remote Video Support

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By Rama Sreenivasan 
How to Improve Customer Experience with Remote Video Support
You know customer experience is vital to customer retention, but do you know just how quickly customers are willing to turn tail and run?
Read More


diagnose-problems-with-video-calling-technology
By Blitzz Team
The High Cost Of Solving The Wrong Problem
Your customer care center should only invest in solving the right problems. If you’ve got the problem wrong, you’re wasting time and money on unnecessary fixes.
Read More


how-remote-customer-service-software-enables-seamless-virtual-support
By Rama Sreenivasan 
How Remote Customer Service Software Enables Seamless Virtual Support
Few things enrage a frustrated customer like a complicated virtual support line. Sixty-six percent of customers surveyed by Consumer Reports said their top customer service-related complaint.
Read More

Schedule Your
Test Drive Meeting

See how Blitzz delivers in-person results, remotely:

1. Experience personalized industry use cases to see exactly how Blitzz Concierge can deliver 5-star customer support

2. See how Blitzz Concierge works, through an interactive demo, to help companies 2x and 3x margins with remote video support

3. Get your free pilot account to test features like optical character recognition, markup, and augmented reality, all on your own.