What's inside the playbook?
See how brands like Rogers & BMW have reduced truck rolls while increasing NPS/CSAT Scores at the same time. This playbook includes:
- A proven process for identifying when remote support is and isn't a good option
- A 3-step process to reduce support costs
- 7 tips for how to increase CSAT scores with remote support
- 5 common mistakes to avoid when rolling out remote support
- Our 3-step process to ensure customer satisfaction with remote support