The Practical Playbook for Remote Support

See how companies like BMW and Rogers are decreasing truck rolls, raising CSAT scores, and streamlining their support processes.

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Remote Video Support v3

What's inside the playbook?

See how brands like Rogers & BMW have reduced truck rolls while increasing NPS/CSAT Scores at the same time. This playbook includes:

  • A proven process for identifying when remote support is and isn't a good option
  • A 3-step process to reduce support costs
  • 7 tips for how to increase CSAT scores with remote support
  • 5 common mistakes to avoid when rolling out remote support
  • Our 3-step process to ensure customer satisfaction with remote support