Customer Support Trends in 2021+

Customer Support
is Broken.

Truck rolls for simple service calls need to stop.

Does this sound familiar to your company? 

Truck rolls limit capacity, requiring more staff at a lower efficiency


Post-Covid...essential or not, in-home visits will never be the same


Customers want immediate solutions (in hours, not days).


Margins are thin as it is.

Traveling to customer sites (for everything) is no longer a competitive model. Companies that rely on truck rolls will fall behind and eventually lose. 

So Why Settle?

What if you could implement a system that increases profit margins without sacrificing customer satisfaction? 

What if you could...

Only send a tech when the problem demanded it.
See & solve customers' problems remotely (and quickly).
Give your customers an experience that has them raving about your service.

The Practical Playbook for Remote Video Support

See how companies like BMW and Rogers are decreasing truck rolls, raising CSAT scores, and streamlining their support processes.

Remote Video Playbook

The Dangers of Remote Video Support

You might have considered remote support, but fear that a
poor mobile experience will frustrate customers and cost you business.

It's a struggle many companies face. Here are the primary culprits: 

Generic Meeting Tools

Tools like Zoom or WebEx can be incredibly useful, but they were designed for meetings, not walking a customer through their problem.

Single-Use Apps

Rarely does a customer want to download an app just to get their router looked provides a terrible experience that can impact your brand.

Complex UIs

While some tools look great upfront, they require technically savvy teams and have a complex UI that frustrates customers.

You Need a System

Customer satisfaction will suffer without the right system built
exclusively for customer support teams.

A Reliable, Easy to Use
System is in Reach

Companies breaking through the industry trends have found their system. They've adopted a video support platform to see and assist with problems remotely, without requiring app downloads.

5 Star Remote Video Support

Blitzz Concierge helps customer service teams see & fix problems remotely while increasing productivity and lowering costs.