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Blitzz CONCIERGE VISUAL REMOTE ASSISTANCE (VRA)
 

Save money and reduce site visits with Remote Visual Support.

Blitzz Concierge is remote visual support software. Your agent texts the customer a link, the customer taps it, and your team sees the problem through their phone camera. No app download. Reduce site visits and see 10x ROI in the first month.

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Watch Video
Blitzz Concierge remote visual support session with on-screen markup on a live video of an electrical panel

Save an average of
$533 per agent every month.

*based on 10 calls per month

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Trusted by Industry Leaders Worldwide

 

How does Blitzz Concierge work?

Using Blitzz Concierge is as easy as opening a text message. Your agent sends a link, the customer taps it, and a live video session starts from their phone camera. Your agent can see the issue, mark up what they see, and guide the fix in real time.

No app downloads. No complicated connection process. One click connects your support team to the customer.

 "It was great. The customer liked it as well. She's an older lady and she didn't have issues getting it going on her Android phone." Field technician at a large telecom company

Blitzz Concierge video support session opened from a text message link on a smartphone
Blitzz Concierge pilot results for a telecom company with 20 technicians over 30 days
 

Here's what one telecom company achieved when they had 20 of their technicians use Blitzz Concierge™ for 30 days.

Enable the features you need, and deliver the UX to match your brand.

✓

Reduced their average issue resolution time by 48%.

✓

Of 40 customers surveyed, 73% said they preferred video assistance over a voice-only call.

✓

78% of customers who were serviced with Blitzz Concierge™ found the tool "extremely helpful."

✓

96% of reps found it resolved tickets faster.

 

Easily scale up across your teams.

 

Blitzz Concierge's SaaS deployment model means you can add 5 or 500 new users without a complicated setup process. 

EXAMPLE: A leading North American telecommunications company with thousands of contact center agents brought 1,500 agents on board and up to speed in just 2 days.

Contact center agents using Blitzz Concierge remote video support at scale
CASE STUDY
 

How a Leading North American Telecom company saves $800,000+ per month

A leading North American telecommunications company needed to improve their technical support services

5,500+

Eliminated over 5,500 site visits.

+40

40-point jump in their NPS score.

 

Which tools does Blitzz Concierge integrate with?


Blitzz Concierge integrates with Salesforce, Zendesk, ServiceNow, Genesys, and Zapier, and offers a REST API, so it fits your current tech stack and workflow.
With Blitzz Embed, you can add Blitzz video support to your own apps. See all integrations.

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Zendesk-Integration
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Who uses Blitzz Concierge?

Contact centers and field service teams use Blitzz Concierge to solve simple problems remotely and send technicians only when they are needed.

 

Field service teams

Traditionally, field service teams send technicians out for almost every issue. But Blitzz Concierge reduces field technician visits by solving simple problems, so you only send a tech when it's necessary.

Enterprise-level contact centers

High call volumes demand efficiency, both on the phone and for in-person visits. Blitzz Concierge helps contact center staff solve simple problems remotely and only send team members for complex issues.

What results can you expect from Blitzz Concierge?

Here is what customers say after using Blitzz for remote video support and inspections.

★★★★★
We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use...

- Rick N.
VP of Operations
★★★★★
The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

- Keith T.
Build Inspector
★★★★★
As we moved towards remote connections during COVID we wanted to find a way to still connect with our members for tasks that we previously only conducted in-person. It gave our members peace of mind to know that we were still there to...

- Sarah O.
Senior Risk Manager Consultant
 

How much does Blitzz Concierge cost?

 

Blitzz Concierge pricing starts at $420 per user per year and scales as you grow.

Customer support teams using Blitzz save 5 to 6 trips per rep every month, an average savings of $533 per rep every month (based on 10 calls per month).

View Pricing
Blitzz Concierge pricing and use cases for contact centers and field service teams

See Blitzz Concierge™ in
Action & Prove the Savings

Join the Blitzz Challenge to put Blitzz Concierge™ to work in your own business for one month at no cost.

We'll partner you with our Success Team to implement the simple best practices that helped one company see over $13,000 in savings in less than 30 days.

Join the Free Blitzz Challenge
 

Create a free account and join the Blitzz Challenge

One large telecom provider piloted Blitzz Concierge™ with just 20 technicians for 30 days. The results?
They eliminated 120 site visits, saving them over $13,000 in one month.
1-1
Step 1: Create your FREE
Challenge Account

Sign up in minutes. We will follow up with a demo.

2-1
Step 2: We configure Blitzz for your use cases & ideal workflow.

Our Success Team sets up Blitzz Concierge around how your team already works.

3-1
Step 3: Run the Blitzz Pilot FREE for 30 days & we help you track the results.

See exactly how many site visits and dollars your team saved.

Blitzz Concierge FAQ

Quick answers about Blitzz Concierge remote visual support.

What is Blitzz Concierge?

Blitzz Concierge is remote visual support software from Blitzz. A support agent or technician sends the customer a link by text message. The customer taps it and shares live video from their phone camera, so the agent can see the problem and guide the fix remotely instead of sending someone on site.

Do customers need to download an app to use Blitzz Concierge?

No. The customer joins the video session from a text message link on their phone. There is no app to download and no complicated connection process.

How does Blitzz Concierge reduce site visits?

Agents see the issue in real time, mark up what they see on screen, and walk the customer through simple fixes. Technicians are only dispatched for complex problems. Customer support teams using Blitzz save 5 to 6 trips per rep every month.

How much does Blitzz Concierge cost?

Blitzz Concierge pricing starts at $420 per user per year and scales as your team grows. See Blitzz Concierge pricing for plan details.

What ROI can I expect from Blitzz Concierge?

Teams save an average of $533 per rep every month, based on 10 calls per month. In a 30-day pilot, a large telecom provider gave Blitzz Concierge to 20 technicians, eliminated 120 site visits, and saved over $13,000.

Which tools does Blitzz Concierge integrate with?

Blitzz Concierge integrates with Salesforce, Zendesk, ServiceNow, Genesys, and Zapier, and offers a REST API. Blitzz Embed lets you add Blitzz video support inside your own apps.

Who uses Blitzz Concierge?

Enterprise contact centers and field service teams use Blitzz Concierge to solve simple problems remotely and send technicians only when an on-site visit is truly needed.

How long does it take to roll out Blitzz Concierge?

Blitzz Concierge is delivered as SaaS, so you can add 5 or 500 users without a complicated setup. One North American telecom company brought 1,500 contact center agents on board in 2 days.

Can I try Blitzz Concierge for free?

Yes. The Blitzz Challenge lets you run Blitzz Concierge in your own business for one month at no cost. The Blitzz Success Team helps you configure it for your workflow and track the results.

BLITZZ CONCIERGE

Solve it on the first call

See the problem through your customer's phone camera. No app download. Most teams see ROI in the first month.

Book a demo See Concierge pricing