In-person inspections require time, to and from the site. They limit capacity, requiring more staff at a lower efficiency.
Post-Covid... essential or not, in-person visits will never be the same.
Travel costs are increasingand with re-inspections and rescheduling, you lose valuable income.
Traveling to inspection sites (for everything) is no longer a competitive model. Companies that rely on in-person inspection will fall behind and eventually lose.
Tools like Zoom or WebEx can be incredibly useful, but they were designed for meetings, not leading and documenting an inspection.
Rarely does a customer want to download an app for a single inspection... it provides a terrible experience that can impact your brand.
While some tools look great upfront, they require technically savvy teams and have a complex UI that frustrates customers.