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Remote Visual Assistance for Contact Centers

No App Download. Empower your customer care agents with Video, AR & AI, and delight your subscribers.

 

Remote Customer Support. No App Download

No App Download!

Works seamlessly on iOS & Android devices, laptop & desktop devices. Leverage powerful features and insightful reporting that boost your call center KPIs

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Benefits of Remote Video Customer Support

Remote customer support offers a number of smart customer service benefits for businesses and customers including:

013
Boost First Call Resolution

Get eyes on the problem with remote online support. Drastically improve first call resolution by 40%.

029
Reduce Truck Rolls

Remote Assistance Technology provides an efficient solution for field services and reduces the need for a truck roll by 30%.

030
Assisted Self Installs

Improve your SIK (Self Install Kit) success rates by 25%. Help your customers with their installs and delight them with empathy and support.

028
Improve NPS

Offering quick resolutions through remote customer service will have a positive impact by up to 25 points.

How Does Remote Video Support Work?

Remote Customer Support via video is simple and designed to be easy to navigate for both the agent and the client.
1
SMS Invite

At the time of troubleshooting, agent sends the customer an SMS with a link for a video call.

2
Video Chat

Once the customer opens the link, the video call will begin and the agent can guide the customer through the troubleshooting process.

3
Markup and Capture Notes

The agent can zoom in to get a detailed look, use advanced markup tools to make notes and point things out, capture images and videos for documentation purposes, and more.

4
Satisfied Customer

Once the customer issue is resolved, the agent can end the video call and move on to another customer followed by an option Survey.

Want to try it?

Request a demo today to see for yourself how our innovative software can keep agents happy, make your life easier, save time and money, and increase customer satisfaction.

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