Put simply, real-time communication, RTC, is a term used to describe any type of live telecommunications that take place with no transmission delays. It’s virtually instant with little to no delay.
An important factor to understand is that RTC data and messages aren’t stored between being transmitted and received. Generally, RTC is peer-to-peer (i.e. worker to support staff) rather than multicasting or broadcasting transmission.
Types of Real Time Communication – RTC
There are two basic types of RTC data transmission modes. These include:
- Half Duplex: This takes place bidirectionally but isn’t simultaneous on a single circuit or carrier.
- Fully Duplex: Is one that occurs both simultaneously and bidirectionally on a single circuit or carrier.
Keep reading to learn more about what real time communication has to offer.
Examples of Real Time Communication
Some well-known examples of real-time communication in action include internet relay chat, mobile devices, the Internet, video conferencing, robotic telepresence, landlines and teleconferencing.
Blogs, bulletin boards, and emails are not RTC channels, but they do occur in the time-shifting mode, where there’s some delay between the information being transmitted and it being received.
Benefits Offered by Real Time Communication
If you are still on the fence regarding whether or not real-time communication is a technology you want to use, then it may be time to learn more about some of the benefits it offers. Keep reading to learn what these are.
Clear Communication and Less Confusion
Because the communication is seamless and instant, there’s no room for confusion. Anyone will be able to use this method of communication to get the help, support or answers they need, right away.
Another benefit offered by real-time communication is that it can help you save time – in many ways. You can cut down the time you have to spend in meetings because now you can meet at virtually any time with individuals. Additionally, you don’t have to go back and forth to meet your clients because the majority of things can be completed using RTC in a much more efficient manner.
When you begin using RTC you will find that productivity levels increase significantly. After all, if people are able to get the answers or information they need right away, there’s no reason they can’t get their work done, too. This results in higher levels of productivity for on-site workers, workers in the field and remote workers.
With all the above benefits, your business will see huge money savings, too. After all, increased productivity is going to lead to you making more and spending less. For most business owners this is a huge draw to begin using real-time communication technology.
While this may not be a huge selling factor if you are a business owner, there’s no question that your workers and employees – even your clients – will be more willing to use a form of communication if it is enjoyable. As a result, you should begin using it today to see how much enjoyment it can bring to your staff.
As you can see, there are several benefits offered when you implement real time communications technology. If this is not yet something you are using, now is the time to make a move. It will help make your workforce more efficient and increase the amount of money you make.