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Remote Visual Assistance Platform

Remote Video Inspections | Remote Field Service | Remote Customer Support
realware
cablelabs
upramp
autoglass
Vusiz Blitzz Remote Video Support
CoreHA Remote Appraisal
Safelite Remote Video Assistance Blitzz
Durst Video Support
Santmyer Oil
Belron
epson
nms

3 easy steps to an app-free video call!

Step 1

Agent sends a link with an invite to the user via Email, SMS or WhatsApp.

Invite-guest-to-remote-support-

 

Step 2

Consumer taps the link which activates the video. NO APP DOWNLOAD!

SMS-Remote-Assistance-

 

Step 3

Agent sees what the user sees and can guide the user, markup a frame, zoom & more!
 Live-Remote-Assistance

 

1

Keep Inspectors & Field Techs Safe

Remote video assistance allows inspectors, field techs, and other employees to stay safe by avoiding contact with customers and dangerous worksites.
2

Save Time & Money

Remote video significantly cuts gas and vehicle costs, and thanks to reduced wait times, inspectors and field techs are able to serve more customers.
3

Improve Customer Satisfaction

Visual online support results in reduced travel time for inspectors and field techs which means customers benefit through reduced wait times and faster services.

Integrations

Fit Blitzz inside your existing workflows with easy, one-click integrations.

 

Salesforce-Integration
Salesforce
Zendesk-Integration
Zendesk
SSO_Icon-01
Single Sign On
REST-API
REST API

Empower your Customer Care Agents

Customer Care Agents can clearly see what’s happening and offer remote guidance to quickly resolve issues.
  • Quick and Easy! No App download
  • Powerful visual assistance
  • Guide the caller, zoom in and out, markup and point to items for quick resolution
customer-service

Visual Remote Support for your Field Teams

virtual-remote
Subject Matter Experts can remotely guide and support field techs
  • Works on Browsers, Smartphones, Tablets or Smart Glasses
  • Simple Cloud Based Platform
  • Insightful Reporting and Analytics

Blitzz Feature List

remoteVA

 

remotesupport
Remote Support

Fix the problem without a dispatch! With remote visual guidance, a customer care agent can avoid an expensive truck roll.

remoteinspection
Remote Inspection

Video Powered Remote Assistance provides easy, and accurate virtual inspections right at your fingertips. Save money!

ecommerce
E-Commerce

Connect your shoppers to a live sales associate via their smartphones. No App, No Downloads. Increase average selling price, omnichannel sales, and basket.

fnol
FNOL for Insurance Claims

Make the claim process more convenient. Claim representatives use video chat to view the property and complete the damage estimate.

Successful use cases for Field Service

troubleshoot

 

Remote Troubleshooting

Experts can help techs troubleshoot using our remote video assistance platform saving valuable downtime on equipment!

Expert guided repair

Remote techs can loop in the help of an expert for step-by-step guidance through live visual online support via cell phones or smart glasses.

Remote Training

Our field tech software can help instructors train remotely, share knowledge and save on travel costs.

Remote Inspections

Our remote inspection software allows inspectors to conduct remote video safety inspections, site surveys, etc.

From Large Enterprises to Small and Medium Businesses

How does the world's largest vehicle glass and replacement company deliver a brilliant customer experience?

Ready to empower your Customer Care or Field Service teams through AR and remote video assistance?

White-Label Solution. No App Required.

Custom-Branding-for-Call-Center